Frequently Asked Questions

Is Occasional Care an option?

No – we are a Long Day Care approved provider.
 

Does ACCCK offer casual bookings?

Yes – if your child is enrolled for a minimum of two permanent booked day, you can request additional casual days, subject to availability.

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What does your daily fee include?

• 5 Meals daily (Breakfast, Morning Tea, Lunch, Afternoon Tea, Late Snack)

• Educational Programs

• Sunscreen

• Hats

 

How many Learning Spaces are there at ACCCK?

There are 4 children’s rooms in total that all open out to outdoor spaces.

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What is the ratio of children to educators?

• Children under three – 4 children to 1 educator

• Children over three – 11 children to 1 educator

*Each room has an extra educator each day to cover staffs breaks

My Child is currently on the wait list, how long until I can be guaranteed a spot?
Unfortunately we are unable to give estimated times on our wait list as there are many factors that are incorporated within our enrollment process.

If I have my child on your wait list does this guarantee a spot for them next year?
As our waitlist and intake of children can vary based on current families at our service we are unable to guarantee a spot for the coming year, the enrolment process for the following year begins around October in the year before,  we will be in contact within this time if a position becomes available for your child.​

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How do I access the Centre?

Access to ACCCK from Mickleham road is via the Agriculture Victoria site entrance, follow the child care signs through the car park, ACCCK is the Grey building at the far end. There is parking at the front of the service
 

Does ACCCK offer a 3 & 4 Year old Kindergarten programs?

Yes, we do. Our funded kindergarten programs are integrated into our long day care programs and are delivered in our Dolphin and Kindergarten rooms  by  qualified Early Childhood Teachers.
 

Do educators & teachers need to be qualified to work in the rooms?

Yes – they are qualified with one or more of the following:

• Certificate III in children’s services

• Diploma in children’s services

• Degree qualified as an Early Childhood Teacher
   

Have the educators had background checks?

Yes – all educators must hold a current working with children check
 

Can I reduce/increase my days after care has started?

We ask for two weeks’ notice in writing for any reduced days to your child’s current booked days. Your request for increase in days will be placed on an internal waitlist and offered to you as soon as we have availability to accommodate your request.
 

What happens if my child’s booked day falls on a Public Holiday?

The service is closed for all public holidays. Families are still charged for any booked days that fall on a PH. The reason for this is that our educators are employed on a permanent/full time basis in order to ensure consistency of educators in each of our rooms, to support the development of bonds and relationships – the educators are still paid for this day that they would have otherwise been working. If your child was due to attend on a day that falls on a public holiday, it will be counted as an absence and you will still be subject to receiving the Childcare Subsidy so that you only need to pay the gap.
 

How do I get the childcare subsidy?

Please visit the department of human services website to best understand how the Childcare subsidy works and how to apply online. We recommend that families do this early so that their subsidy is approved and ready by the time care for their child commences.

How is the curriculum developed?

The development of our program/curriculum is based on the National Quality Standards & Framework – and the Early Years Framework which guides our practice for programming.
 

How do I find out about my child’s activities while at ACCCK like what they’ve eaten, etc.?

Daily information specific to your child can be found in each of the rooms via a daily information book, we also send out a Daily Reflection Journal in which incorporates details of the day for all children within the room via email.

Who can drop off/pick up my child from ACCCK?

Only those people that are nominated in your child’s enrolment. These authorised people will need to sign your child in and out from an iPad inside your child’s room, each person will need an individual Pin to sign in/out. This is found on our Parent Portal once you have enrolled
 

Do you cater for Vegetarian children?

Yes – our menu is adapted each and every day to accommodate children with a preference for vegetarian food. We are a nut-free centre.
 

Can I bring my child’s favourite food into the centre?

No – we have a strict policy that prohibits bringing food into the centre, so that we can avoid cross-contamination and compromising children with allergies.

Do you have a holiday fee if my family goes on holidays?

No.

How does orientation work?

We offer 2 orientation's for 3-hour sessions prior to the commencement of care. Parents are not required to remain on the premises during the orientation sessions.
 

What if I need to cease my child’s care at ACCCK?

We understand that changes in circumstances happen all the time for families. Families are required to give 2 weeks notice in writing. If you are receiving the childcare subsidy, you must also remember that it’s imperative for your child to attend their last booked day at ACCCK to avoid being charged cessation of care (full fees) by the Australian government – this is part of the conditions of receiving the childcare subsidy.